If you're a subscriber to our Exchange E-mail Hosting solution, you can follow these steps to manually configure your Exchange E-Mail account in Outlook 2013, 2010 or 2007 if you're having issues with the auto-configuration guide.

  1. Close Outlook completely and verify it is not running by checking for the icon in the Taskbar or Notification Area by the clock.
  2. Open Control Panel and find the icon for 'Mail'. When you find it, double click on it. [see Figure 1 and Figure 2]
  3. Select the 'E-mail Accounts...' button. [see Figure 3]
  4. Click on the 'New...' button, select 'E-mail Account' and press the 'Next' button. [see Figure 4]
  5. Select the 'Manually configure server settings or additional server types' option and press the 'Next' button.
  6. Select the 'Microsoft Exchange or compatible service' option and press the 'Next' button.
  7. Enter your manual configuration alias in the 'Server' box and enter your full e-mail address in the 'User Name' box. [see Figure 5]
     - To find your manual configuration alias, login to your Exchange Control Panel and look near the bottom of the page. [see Figure 5.1]
  8. Click on the 'More Settings' button and select the 'Connection' tab. Put a check mark in the 'Connect to Microsoft Exchange using HTTP' box. [see Figure 6]
  9. Click on the 'Exchange Proxy Settings...' button and enter the following information in the window that appears [see Figure 7]:
    In the first field, enter:  webmail05.mycloudmailbox.com
    Put a check mark in the 'Only connect to proxy servers that have this principal name in their certificate' box.
    In the second field, enter:  msstd:*.mycloudmailbox.com
    Put a check mark in the 'On fast networks, connect using HTTP first, then connect using TCP/IP' box.
    Change the 'Proxy authentication settings' drop-down to 'Basic Authentication'
  10. Press 'OK' to exit the Proxy Settings window and then click 'OK' to exit the more settings window.
  11. Click next and in the Windows Security dialog that appears, enter your full e-mail address and password. Select the 'Save My Password' check-box if you'd like your password to be saved. [see Figure 8]
  12. Click the 'Finish' button to exit the wizard.


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Figure 5.1:


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Figure 8: