What is 3CXPhone for Windows?

3CXPhone for Windows is a client for 3CX Phone System that can be used either as a Softphone to make calls from your computer, or in CTI mode, to remote control your IP Phone. It also offers a user friendly interface to transfer calls, create web meetings and conference calls, view the status of other users or control your own status.


For more information how to use 3CXPhone, go to http://www.3cx.com/user-manual/


Downloading and Installing 3CXPhone for Windows

  1. Download the latest version of 3CXPhone for Windows.
  2. Start the installation of 3CXPhone for Windows by double clicking on the setup file.
  3. Click “Next” to begin installation.
  4. You will be asked to accept the licence agreement. Do so and click “Next”.
  5. Leave the default installation path and click “Next”.
  6. Click “Install”. Once 3CXPhone has been installed, click “Finish”.
  7. To start 3CXPhone for Windows, double click on the 3CXPhone icon automatically created on your desktop.

 

 

 

  1. You will see a message confirming that 3CXPhone for Windows has been installed. It will ask you to double click on the attachment you received in your 3CX Welcome Email. This email was sent to you when your extension was created. If you cannot find it, please open a ticket.

 

 

  1. In your inbox you will find an email with the subject “Welcome to 3CX Phone System”. The 3CX Welcome Email has a provisioning file attached to it (outlined above in red). Click “Download” to save the attachment to your computer.
  2. Double click the attachment. 3CXPhone will configure itself to your extension using the information contained in the email attachment. Once provisioning is completed you will see the Available status on the left upper corner and On Hook in the dial screen. You can now start making calls.

Note: After provisioning has completed, depending on the settings, configured for your extension on 3CX Phone System, your 3CXPhone will start in one of two modes:

 

  • CTI mode: Remotely control your IP Phone from your computer, or
  • Softphone mode: Make and receive calls on your computer.

 

 

 

To change between the two modes click the icons highlighted in the images above and choose the desired mode.