What is 3CXPhone for iOS?

3CXPhone for iOS is a SIP client that functions as a Softphone that you can use to make and receive VoIP phone calls on your iOS device. It offers a user friendly interface to transfer calls, create conference calls, view the status of other users or control your own status.

 

3CXPhone for iOS is available as a free download and is now enriched with many new and exciting features.


Note: 3CXPhone for iOS requires either an iPhone 4s or above, iPad 3 or above and you must be using iOS 8 or above.


For more information how to use 3CXPhone, go to http://www.3cx.com/user-manual/


Download and install 3CXPhone for iOS

There are two ways to download and install 3CXPhone on your IOS device. You can either download it to itunes, on your computer, then sync your IOS device with itunes to install the 3CXPhone app or download it directly on your IOS device. To download using itunes, click this link from your computer: 3CXPhone for iPhone. To download and install directly to your IOS device follow these steps:

 

  1. In the Apple App Store, tap the “Search” button in the lower right corner and type “3CXPhone” in the search box.
  2. From the result list, tap the result with the title “3CXPhone for 3CX Phone System”.
  3. Tap the “Install” button and 3CXPhone for iOS will be downloaded and the installation procedure will begin.
  4. A new screen will appear asking you to confirm that you accept the 3CXPhone application rights. Tap "Install". Once the file installation is complete tap "Open".

 

 

  1. You will see a message confirming that 3CXPhone has been installed. It will ask you to open the attachment you received in your 3CX Welcome Email. This email was sent to you when your extension was created. If you cannot find it, please open a ticket.
  2. Search for an email with subject “Welcome to 3CX Phone System”. Open that email.

 

 

  1. Tap on the attached provisioning file from within the welcome email. You will then be prompted to choose an application to open the provisioning file in. Select the 3CXPhone icon. Once provisioning is completed you will see the “Available” status on the left upper corner and “On Hook” on the dial screen. You can now start using your 3CXPhone on your iOS device to access all the features 3CX Phone System has to offer.

Upgrading 3CXPhone to v14 from an Older Version

 

If you are upgrading to 3CXPhone for IOS v14 from an older version then follow these steps:

  1. First you will need to uninstall the old version.
  2. Download and install the new version: 3CXPhone for iPhone. To do this follow the steps as described above in the Downloading and Installing 3CXPhone for IOS section.
Once you have installed the new 3CXPhone you will need provision it using the attachment in the welcome email.