What is 3CXPhone for Android?

3CXPhone for Android is a Softphone client that you can use to make and receive VoIP phone calls on your Android device. It offers a user friendly interface to transfer calls, create conference calls, view the status of other users or control your own status.


For more information how to use 3CXPhone, go to http://www.3cx.com/user-manual/

 

Download and Install 3CXPhone for Android

  1. In Google Play Store, tap the “Search” button in the upper right corner and type “3CX”.
  2. From the result list, tap the result with the title “3CXPhone for 3CX Phone System”,
  3. Tap “Install”, 3CXPhone for Android will be downloaded and the installation procedure will begin.
  4. A new screen will appear asking you to confirm that you accept the 3CXPhone application rights. Tap “Confirm”. Once the file installation is complete tap “Open”.

 

 

  1. You will see a message confirming that 3CXPhone has been installed. It will ask you to open the attachment you received in your 3CX Welcome Email. This email was sent to you when your extension was created. If you can not find it, please open a ticket.
  2. Search for an email with subject “Welcome to 3CX Phone System”. Open that email.

 

 

  1. Tap on the attached provisioning file. The 3CXPhone will open and configure itself to your extension using the information contained in the email attachment.
  2. Once provisioning is completed you will see the “Available” status on the left upper corner and “On Hook” on the dial screen. You can now start using your 3CXPhone on your Android to access all the features 3CX Phone System has to offer.


Upgrading 3CXPhone to v14 from an Older Version

If you are upgrading to 3CXPhone for Android v14 from an older version then follow these steps:

  1. Uninstall the old version by going to Application Manager.
  2. Select 3CXPhone from the downloaded apps and click Uninstall.
  3. Download the new version: 3CXPhone for Android. To do this, follow the steps as described above in the Download and Install 3CXPhone for Android section.

 

Once you have installed the new 3CXPhone you will need provision it using the attachment in the welcome email.